If you run a small or larger pharmacy, chances are that you get a lot of calls, especially if you offer lower drug prices than the major chains. You should have a system in place for answering all those calls so you can focus on the business at hand more than you do on talking to patients and customers.
What is an IVR System?
Surely you have called a store before and you were immediately answered by an automated system. That is pretty much the normal state of things by now. That is basically what an IVR system is. It stands for Interactive Voice Response. With ivr systems for pharmacies, you can have the same thing.
It is all just a matter of having the system installed. It partners with your software to allow the phone system to take prescription refills and more. You can have all sorts of information and options on the line when people call in for whatever reasons they are calling.
Getting More Time to Work
There is no doubt you have a lot of work to do at your pharmacy. When so much time is spent on the phones with people, it can be tough to get all that work done in the most efficient manner possible. You need to have some real help with that.
When you have a voice response system, you can be sure that all calls are answered promptly and properly so you can weed out the calls that do not require a live person on the line.
If you get such an IVR system for your pharmacy, you will have better efficiency of the operations that you have at hand. No longer will you have to be weighed down with too many calls and not enough time on your hands to fill prescriptions like you are intended to do.